*All Terms and Conditions are based on Japanese Language. English translation is only for reference.
Before applying, please be sure to read. A use goal of customer's personal information confirm the 29th item (1), please. These contents will be the part of the explanation letter of trade conditions by 4 of a tourist industry way 12th article and the contract letter which is granted by 5 of the said modal 12th article when travel contract was concluded.
Corporation jumbo tours (as under "we") plan travel, and this travel is something to put into effect, and the customer who takes this travel will conclude the recruitment type plan travel contract (as under "contract") with us.
I call the contents of contract and the condition "itinerary table" and below the claimed fixation letter which will hand it before departure in addition to a travel brochure, website and this travel condition note (as under "contract document") "itinerary table" and come near to the part of our tourist industry provision recruitment type plan travel contract (as under "our provision"). We undertake to arrange that a customer can be offered service about travel of the offered transportation and the stay which are transportation and a stay engine, etc. with the traveling days we set and other things (as under "travel service") and manage an itinerary.
After entering a fixed matter in a fixed travel application form (as under "application form"), next a set application fee is added, and you apply (for the occasion with mentioning of an application fee of the price still different from this in a travel brochure and website, the, by set place). The travel price or cancellation charge young SHIKU is penal sum for an application fee, it's treated as the part or everything respectively.
|Tour fee (1 person)||Application fee|
|Less than 30,000 yen||6000 yen|
|More than 30,000 yen, less than 60,000 yen||12,000 yen|
|More than 60,000 yen, less than 90,000 yen||18,000 yen|
|90,000 yen or higher||20% of tour fee|
A business office of us and our trusting travel agent indicated on a consignments in space in the travel brochure back or the trusting travel agent factorage person (as under "we") accepts reservation for contract by means of-communications of the telephone, mail, a fax, the internet and an e-mail and other things (The part of these handling isn't sometimes made of a trusting travel agent.) Contract isn't formed as of the reservation in this case, and a customer counts up from the next day of the day when we and others consented to reservation, and you submit an application form and an application fee within 3 days (In our Office Hours, the fax which did and arrived after the business hours and an e-mail, etc. will be a reception in the following business day for a reception.) When there isn't payment of an application fee in this period, we treat as the one which had no reservation. The travel condition with the customer who will hope for a conclusion of contract by communication contract depends on 3rd (2) or 13th item item (1) and 18th item (2) in addition to the next.
We receive "application of travel by means of-communications of the telephone, a fax, the internet and an e-mail and other things" by using the fact which "receives the payments which are the travel price and a cancellation charge, etc. without member's signature" to a check more fixed than a card member of the credit card company with which we cooperate (as under "cooperation company") (as under "member") as a condition and conclude contract (Over is called "communication contract".) Further there are sometimes restrictions in the case when a trusting travel agent can't do handling concerned and the kind of cards which can be treated (The contract to have pay member's signature to a fixed check with a having credit card will be not relevant to communication contract and be usual contract.)
When you apply for communication contract, member's customer has us offer me "card name", "member number" and "card expire date" etc. as well as "the name of the recruitment type plan travel" and the "travel starting date" etc. which try to apply.
A contract completion day and in case of the latter will make it the payment by which a customer and we're the travel price based on the contract or the day when a refund debt should be discharged with "card use day" by communication contract, and are the right day cancellation of a contract offers in case of the former.
When the reason by which it's for credit can't pay the bill with the credit card a customer offers, we release communication contract. But, when we received payment of the travel price by the cash by the fixed date designated separately, it isn't this limit. Further, when there is no payment by this fixed date, it depends on 14th item (1).
When a customer hopes for a conclusion of contract continuously in a case when consent of a conclusion of contract won't be made of a reason of full house and having no vacancies and other things immediately in the time when you apply, after we and others get customer's approval, and check the time limit when you can wait for consent of conclusion of a contract to our customer (as under "time limit") with a customer, it's registered as a customer of waiting (reservation waiting) and an effort is made for completion of arrangements. When we and others were the situation that you can receive the money given to one in charge of the price beyond an application fee and a same amount and consent to conclusion of a contract (It became possible to reserve.) in this case, the money given to one in charge is allotted to an application fee in the time when notice of the effect which consents to conclusion of a contract (as under "consent notice") was done as well as consent notice was done. Further, "When an offer of withdrawal of registration as a customer of waiting was made than a customer before our consent notice." or "When consent notice by us isn't done by a time limit." for, the full amount pays back the money given to one in charge. Customer's registration of waiting of this item (4) doesn't guarantee completion of arrangements.
We consented to a conclusion of contract, and when accepting an application fee, contract with a customer is formed. I come near specifically and next.
When we and others consented to a conclusion of contract in in case of of door-to-door sales by a storefront and our and others foreign affairs one, and we accepted an application fee of the 2nd item (1). When reservation in case of of contract by the telephones counted up from the next day of Japan we notified of the effect of consent of reservation, and we accepted an application fee of the 2nd item (1) from a customer by the day bruised on the 3rd. When we made the consent notice a customer in customer in case of of waiting of the 2nd item (4), and we allotted the money given to one in charge to an application fee (When there wasn't a proposal of withdrawal of registration as a customer of waiting in front of our and others consent notice from a customer, it was still restrictive.)
When we issued notice of the effect which consents to a conclusion of communication contract, communication contract is formed. But, when notifying of notice of the effect which consents to an application of contract concerned by a way by the electronic consent notice by which the internet and an e-mail are faxes and answering machines, etc., when reaching a customer, notice concerned is formed (It isn't when a customer said the time which became the situation that a customer can know the contents, and realized the contents.)
When only an underage person is traveling, guardian's (legal representative) consent form is needed.
When only the junior high school entrance front is traveling, we'll decline an application.
Unless it's being specified in particular, 1 saishousai Michito one makes it (for the occasion with the indication of the effect which can't correct and take a tour by 1 person, 2 people).
When you participate, when the gender of the participant, the age and the condition of the qualification and the skill and other things don't agree with the condition that we designate it about the travel as which the special condition was set I'll decline an application. A person who needs special consideration offer accompaniment and arrangements of a wheelchair of the person who has an obstacle in a body, the person who falls ill, the person who becomes pregnant, a person of a assistance dog user and an assistance person the effect, please. We meet this in the possible area. We make the safety of travel and the thing to which assistance person young SHIKU changes the contents about companion's accompaniment, submission of your doctor's certificate and the part of the course for smooth implementation, etc. the condition in this case. I'll decline an application. Further, a cost the special measure we took for a customer takes will be customer's burden based on a proposal from a customer.
Another behavior by customer's convenience can't be done as a principle. When leaving a journey of travel by customer's convenience, you inform a tour conductor or a staff of the effect and a yes or no of return.
When we judge that there is a fear that a customer exerts trouble on other customers or disturbs smooth implementation of a group tour, I'll decline an application. Of a roommate with the customer who are other ones unless it's being specified in particular, I won't treat. Additionally when there is convenience on our business, I'll decline an application.
When there was an application of travel from a group and the customer's representative who composes a group (as under "contract liability person"), we and others consider a contract liability person to possess a total power of attorney about a conclusion of contract and release, etc. and trade between the contract liability person about contract concerned.
A contract liability person has to submit member's register to us by the day we set. We don't shoulder any responsibility about the debt or the obligation by which it's predicted that a contract liability person will owe a member actually or carry in the future.
When a contract liability person doesn't accompany a group and a group, after beginning to travel, we grow old and regard the member a contract liability person elected beforehand as a contract liability person.
When traveling days can't mention the fixation travel contents about main use transportation and stay engine, etc. in a contract document, we grant the "itinerary table" where the fixation situation was mentioned to a customer by the previous day of travel starting date at the latest. When you'd inquire about it even if it's before an issue fixed date, I'll explain about the situation of arrangements.
The matter we get customer's approval beforehand, and substitute it for issue of the one of the contract letter of this item (1) (including the case when this document is granted as the explanation document of trade conditions which can be put in front of the conclusion of a contract) or this nape (1) "itinerary table", and which should be indicated on these documents (as under "entry"), indication to the website top, using IT technology, when offering it, I consider to have granted these documents, and it's confirmed that an entry was recorded in the file which was had by the communication equipment by which customers are used PCs. When a file isn't had by the communication equipment a customer uses, an entry is recorded in our communication equipment, and it's confirmed that a customer read an entry. Further you don't sometimes treat this item by convenience on our business.
You also use "itinerary table" of this item (1) as a necessary document for a customer to get travel service with coupon kinds of the 20th item (1).
"The travel price" as far as there are no notations in particular for (in a price indication space of a recruitment bill, a travel brochure and website (as under "price indication space"), "the price indicated as the travel price"), the age is filled based on a travel start date, and more than 12-year-old person is filled with the adult travel price, and less than 12-year-old person will be the child travel price more than 3 years old.
When there is no section indication of a woman and a child in the travel price, I expire and apply the travel price concerned to all more than 3-year-old people.
The travel price is being indicated every each course. Please check it by the departure date and the use number of people. "The additional price" the travel price added to the stay price by the choice and the lengthening the stay, etc. and the basic travel price of the choice on airmail, the choice of the rate of the airplane and the designation of accommodations is called (in a price indication space, "the price indicated as the additional price"). The one which showed the discount price to a price indication space as "000 tenths discount" is called "the discount price". The price by which the discount price was deducted from the travel price and the net total of the additional price is called "the payment target travel price". This total amount will be "application fee" and the standard in case of calculation of the sum of "breaking charge" and the "change compensation" of the 24th item of "cancellation charge" and the 14th item (1) of the 15th item of the 2nd item (1).
I'll count from the previous day of travel starting date to the travel price (the balance remaining in an account from which an application fee was deducted) and go back, and you pay me the full amount by 14 days before. But, when counting up from the previous day of travel starting date, going back and applying after 13 days before, when applying, you'll pay me the full amount.
After it was specified like traveling days of a travel brochure and website, something to raise is included.
Even if you won't use one copy by customer's convenience, I won't refund you the price of this item (1).
You don't include one in addition to the 8th item in the travel price. Its part is illustrated.
Excess baggage charge (about the part beyond the prescriptive weight, capacity and number) The various charges which are the fares which aren't included and dining charges, etc. like traveling days, the various charges by which laundry charge and the telephone charge are the personal nature, tax with that and the service charge
"Customer burden" the price of the optional plan optional tour with which only an applicant will participate in the entrance charge with the sightseeing by which the effect which isn't included in the equal travel price was specified The medical expenses about the injury and the disease
Our company, even after the conclusion of the contract, natural disasters, such as transportation, accommodation facilities, travel service providers of stop, public office of instruction, the provision of transportation services that do not depend on the initial service plan (delay, of the destination airports in the case that the reason that can not be changed, etc.) Other Company's involvement occurred, when unavoidable in order to achieve a safe and smooth implementation of the travel in advance as soon as possible to the customer is one that the reason can not participate reason and the to explain the causal relationship between events, travel itinerary, the contents of the travel service you may want to change the contents of the other agreements. However, in case of an emergency, when unavoidable, we'll explain after the change.
When a fare and the charge of a used transportation engine exceed and increase the degree which is usually assumed substantially or, are reduced by changes in remarkable economic conditions, we change the travel price in the reach of the fluctuation.
When increasing the travel price by this item (1), we count up from the previous day of travel starting date, go back and notify a customer by 16 days before.
When reducing the travel price by this item (1), the travel price is reduced to only the diminution of the fare and the charge. When an increase or a reduction occurs to a cost implementation of travel takes (A cancellation charge and a breaking charge to the travel service it wasn't offered by change concerned and other things will be paid already or the cost I have to pay now are included.) by change in the travel contents based on the 10th item, we change the travel price to only its difference. But, though transportation and a stay engine, etc. grow old in increase in case of, and offer travel service concerned, the occasion by lack's of several equipment in the seat and the room where transportation is* stay engines and other things occurring is removed.
When the use number of people concerned was change in spite of the reason which should result in our obligation after contract completion when indicating the effect different in the travel price depending on the use number of people by which transportation is* stay engines on a contract document, the travel price is changed.
A customer can get our approval and transfer the status on the contract to a third person beforehand. You'll pay me fee of the fixed price in this case. When there was consent of our company, a transfer of the status on the contract comes into the force. Further additionally an inevitable reason can't sometimes make the reservation and the name change the vacant seat situation of the airplane and an applied fare regulation, and we'll decline customer's change by these reasons.
A customer can pay the cancellation charge set as the 15th item anytime to us and release contract. But, the reception desk cancellation of a contract offers is made in our Office Hours you proposed (The faxes and the e-mails, etc. at which I arrived after the business hours will be a reception in the following business day.) When releasing communication contract, we receive payments of a cancellation charge without member's signature to a fixed check by a card of the cooperation company.
A customer can release contract before beginning to travel in spite of a regulation of this item (1) when raising, without next paying a cancellation charge.
When the contractual courage was changed by us. But, something the change inserts in a table A left column of the 24th item, besides, when being important, it's restrictive.
When the travel price was increased based on a regulation of the 11th item (2). When the fear that safety of travel and smooth implementation become impossible or become impossible is very big in the case a reason of cancellation and an order of the government offices of the travel servicing by which acts of providence, battles and riots are transportation and a stay engine, etc. and other things has caused.
When we and others didn't grant "itinerary table" by a fixed date of the 6th item (1) to a customer. When implementation of travel with the traveling days indicated on a contract document became impossible by the reason which should result in our obligation.
When a customer doesn't pay the travel price by a fixed date of the 7th item (7), a customer covenants with released one for us in the next day. You'll pay me a cancellation charge and a breaking charge for a same amount in this case. When raising, next we explain a reason to a customer and release contract.
When releasing contract by this item (2), we pay a customer back the full amount of the travel price received already (or, application fee).
When a customer arranges for it and releases contract after contract completion, I'll have a cancellation charge by the following rate about 1 customer to the travel price. Further, of more than one number of people, when a certain customer participates and releases contract, I'll have the difference price to the change in the use number of people (per 1 and 1 room) which are transportation and a stay engine, etc. from the customer who participates respectively.
|Date of deletion (fixed date of cancellation of a contract)||Cancellation charge|
|From the previous day of travel starting date.
Please count up and go back.
|To 21 days before of a).||Free|
|One before b) the 20th-the 8th.||20% of the travel price|
|One before c) the 7th-the 2nd.||30% of the travel price|
|d) the travel starting date previous day||40% of the travel price|
|e) the travel start date day (except for f)||50% of the travel price|
|f) the travel starting back or contact nonparticipation without||100% of the travel price|
|Date of deletion (fixed date of cancellation of a contract)||Cancellation charge|
|From the previous day of travel starting date.
Please count up and go back.
|To 4 days before of a).||Free|
|b for 3 days)-previous day||20% of the travel price|
|c) the use start date day (except for d)||50% of the travel price|
|d) the use starting back or contact nonparticipation without||100% of the travel price|
|Date of deletion (fixed date of cancellation of a contract)||Cancellation charge|
|From the previous day of travel starting date.
Please count up and go back.
|To 4 days before of a).||Free|
|Before b) the 3rd-the 2nd||30% of the travel price|
|c) the use starting date previous day||40% of the travel price|
|d) the use start date day (except for e)||50% of the travel price|
|e) the use starting back or contact nonparticipation without||100% of the travel price|
You don't receive the part of the travel service by customer's convenience or, on the way, ridan, in case of is regarded as customer's nonuser, and it's everything, I won't refund you.
A customer can release the partial contract which couldn't be received any more without paying a cancellation charge in spite of a regulation of the 13th item (1) when the time or our company it wasn't possible to receive the travel service which was indicated on a contract document in spite of the reason which should result in customer's obligation from which any more told the effect in travel starting later. We pay the price from which a cancellation charge and the cost which has to pay a breaking charge and other things already or pay now (It was chosen as the reason which should result in our obligation and it was limited to cry.) were deducted to the travel service concerned which couldn't be received any more back to a customer in this case.
Even after beginning to travel in the case put up, next we explain a reason to a customer and release the part of the contract.
A customer is endured by continuation of travel and cries by a reason of absence of a sick necessary assistance person and other things. When a customer disturbs a rule of group activities by violation to our directions, attack to these persons or the other travelers who accompany or a threat, etc. by a person of the tour conductor to travel to safety and smoothness and a local staff and other things, and safety of travel concerned and smooth implementation are disturbed. We of cancellation and an order of the government offices of the travel servicing by which acts of providence, battles and riots are transportation and a stay engine, etc. and other things participate and don't get it- when a reason was when it had formed, and continuation of travel became impossible.
When we released contract based on a regulation of this item (1), a contract relation between the customer and us will become extinct only to the future. We assume that our debt about the travel service a customer was offered already was returned effectively in this case.
A customer over the travel price will pay a cancellation charge and a breaking charge and other things already to the travel service which doesn't receive the offer yet or we pay the price from which the cost I have to pay now were deducted back to a customer in this item (2) in case of.
When releasing contract by a regulation of this item (1) (1) (3), we do the necessary arrangements to return to a place of departure according to the customer's demand. A total cost needed in this case will be customer's burden.
The Company et al., When the reduction or amount of money that should reimburse to customers by the provision by the cancellation of the contract from Section 13 to Section 17 of the provisions by the travel price of Section 11 (3) to (5) has occurred , within seven days counting in the refund due to release before the trip starts from the day after the release in, in the refund due to release after reduction or travel start is from the day of the trip end date as described in the contract in writing Te we will refund the amount to the customer within 30 days. However, I travel it is necessary to submit the coupon class to the Company from the time of refund after the delivery of coupon class in Section 20 (1), if there is no their submission you may not be able to refund the travel price .
When the refund amount to be in this section (1) to customers who entered into a communication agreement has occurred, the Company et al., Will refund according to card member agreement of alliance company. In this case, travel Company et al., Within seven days counting met to refund by the release of the previous trip starting from the day following the release to, in the refund due to release after reduction or travel start that was described in the contract in writing it is assumed that it notifies the amount to reimburse to customers and to within 30 days counting from the day after the end date, and the day that you in went the notification and card use day.
We make an effort to secure implementation of customer's safety and smooth travel and do the business put up in the next to a customer. But, it isn't this limit in the course in case of a tour conductor of the 20th item (1) doesn't lead.
When it can be admitted that there is a fear that a customer can't get travel service during travel, have a necessary crackdown because it's offered travel service with contract surely. When the contractual courage can't help be changed though I had a crackdown of this this item (1) item (1), arrange substitution service. Now, traveling days, the traveling days when changed time is after change, make an effort to make an effort and to make an effort so that travel service after change will be something like first travel service when changing the contents of travel service later, so that change in the contractual courage may be held at a minimum so that it'll be one which meets a gist like first traveling days.
A tour conductor neither accompanies nor does the business inserted in the 19th item except for tour conductor accompaniment and a mentioned course. "Itinerary table" and a customer will hand necessary coupon kinds to a customer, so to get travel service you do the Procedures to get travel service by yourself, sir. Further, our address in the site is specified in "itinerary table" or a contract document. When travel service couldn't be received any more in spite of the reason bad weather should attribute to customer's obligation, you do arrangements and procedure of substitution service in a part concerned by yourself, sir.
A tour conductor accompanies all journeys in tour conductor accompaniment and a mentioned course, and we do the business admitted to be necessary with the business and so on travel concerned inserted in the 19th item. Time of the tour conductor's business, as a principle, from 8:00 to 20:00 and, it's done.
A tour conductor accompanies local tour conductor accompaniment and a mentioned course only the purpose of travel indicated on a course as a principle place (the section which was from the site from local arrival, and was specified). The business of the local tour conductor is proportionate to tour conductor's business of this item (2).
A tour conductor doesn't go to the course where the effect a local staff shows was mentioned, but necessary business is performed to make the travel smooth.
It depends on this item (1) about the area to which a local tour conductor of this item (3) doesn't go and the area where a local staff of this item (4) doesn't do business.
When a customer behaves by a group, the tour conductor to travel to safety and smoothness or a local staff has to follow our directions.
When we or the person we made execute arrangements vicariously (as under "representative of arrangements") caused a damage to a customer by intention or an error in case of discharge of contract, when there was notice to us within 2 years from the next day of damage occurrence, we limit and compensate the damage. But, when there was notice to us within 14 days from the next day of damage occurrence, the damage of hand baggage is restrictive, and 150,000 yen are compensated as the limit (except for the occasion with the error intentional or important for us) about 1 customer.
When suffering damage by the reason by which we of cancellation and an order of the government offices of the travel servicing by which customers are an act of providence, a battle, a riot, transportation and a stay engine, etc. and other things or a representative of arrangements participate and don't get it, we don't shoulder the responsibility we compensate for the damage except for this item (1) in case of.
The Company, paragraph 22 (1) The provisions in regardless of whether or not our responsibility occurs based on, in accordance with our Terms of "special compensation regulations", customers accident of sudden and accidental exotic in recruitment type plan travel participation for certain damages incurred life, to the body by, 15 million yen death compensation per traveler one person, 20,000 yen to 200,000 yen by the number of days of hospitalization as hospitalization solatium, ¥ 10,000 as hospital solatium to 5 million and (totaling 150,000 yen, however, the compensation limit for one or pair of ¥ 100,000) damage deposit according to the mobile goods will pay. However, cash, credit cards, valuables, photographed film, CD-ROM, a document written on an optical disc such as a recording medium (recording medium itself is compensation object), for items set forth in paragraph 2 other same Regulations Article 18 it does not compensate.
When we shoulder responsibility based on a regulation of the 22nd item (1) about damage of this item (1), compensation of this item we should pay (1) is regarded as damages concerned in the limit of the amount of the damage compensation which should be paid based on the responsibility.
When the damage by which a customer was put on during the recruitment type plan travel participation is relevant to the said regulation 3rd article, the 4th article and the 5th article for customer's intention, driving while intoxicated, receipt of the servicing which violates intentional law violation and decree, mountain climbing (something for which the mountaineering equipment by which it's for a pickel is used), skydiving and hang glider boarding, compensation and a solatium of this item (1) won't be paid. But, when movement concerned is included in a schedule of the recruitment type plan travel, it isn't this limit.
The special travel price is received targeted for the customer during our recruitment type plan travel participation, and it's treated as the part of the main contract about the recruitment type plan travel we put into effect (optional tour) (I specify "travel planning and implementation Corporation jumbo tours" in an optional tour concerned in this case and a contract document.)
When a customer specified the effect for which compensation won't be paid about covered damage, I don't make the limit and during the recruitment type plan travel participation proper date about the day when the effect to which travel service isn't offered by our arrangements entirely was specified in a contract document.
The rate which is indicated on the travel price in the said table right column when important change in the contractual courage inserted in a table A left column (except for change in (1) next to all except for a thing by lack's of several equipment in the seat and the room where transportation is* stay engines and other things occurring though it was offered free, (2)) has caused us, I'll count up from the next day in the travel end date, and change compensation of the frame I took is paid within 30 days (I get customer's consent and make it a thing beyond the equal value or an offer of service.) But, the date and time offered travel service and procedural change become non-applicable.
Change as cancellation of the travel servicing by which acts of providence, battles, riots and orders of the government offices are transportation and a stay engine, etc., an offer of transportation service which doesn't depend on first movement plan and the measure needed for safety ensuring of the life of the travel participant or a body.
Change which affects the part where contract was released by a regulation from the 13th item to the 17th item.
The amount of the change compensation we'll pay based on one of contract makes the 15% the limit with the frame I took in the travel price. When the amount of the change compensation which should be paid to 1 customer is less than 1000 yen, we won't pay change compensation.
When liability for damage based on a regulation of the 22nd item became clear about change concerned after we paid change compensation based on a regulation of this item, we'll pay damages of the frame from which the amount of the change compensation I paid already was deducted.
|The change which payment of change compensation is needed||The rate per 1 case (the %)|
|Before I begin to travel.||After I begin to travel.|
|1||Change in the travel start date or the travel end date indicated on a contract document||1.5||3.0|
|2||The tourist spot at which I enter or the tourist facility indicated on a contract document (A restaurant is included.)
Change in the destination of other travel
|3||The rate of the transportation engine indicated on a contract document or change to something of the charge lower than the one of the equipment (limited to the rate the rate after change and the net total of the charge for equipment indicated on a contract document and the occasion lower than that of the equipment)||1.0||2.0|
|4||The kind of transportation engines indicated on a contract document or change in the company name||1.0||2.0|
|5||Change to a flight different in the travel starting place barrel airport (in Japan) indicated on a contract document (the departure airport) or the travel end place barrel airport (the result airport)||1.0||2.0|
|6||Change in the kind or the name of the stay engine indicated on a contract document||1.0||2.0|
|7||Change in the kind of guest rooms and the condition of the guest room of equipment and cityscape and other things of the stay engine indicated on a contract document||1.0||2.0|
|8||Change in the tour of a contract document over the change that it's inserted in each previous number and the item by which mentioning was in the title||2.5||5.0|
(Note 1) the case when I notified a customer by the previous day of travel starting date about change concerned is called "before travel starting" and the case when I notified a customer after the travel starting day about change concerned is called "after travel starting".
(Note 2) after paraphrasing "contract document" and some ones with "itinerary table" when "itinerary table" (fixation document) was granted, this table is applied. When change has formed between the mentioning contents of a contract document and the mentioning contents of "itinerary table" or between the mentioning contents of "itinerary table" and the contents of the travel service offered actually in this case, it's treated as 1 case about the respective change.
(Note 3) when a transportation engine which affects the change inserted in (3) or (4) involves use of stay equipment, it's treated as 1 case for 1 night.
(Note 4) it isn't applied to the rate or the occasion with the change to something more expensive than the one of the equipment about change in the company name of the transportation engine inserted in (4).
(Note 5) (4) or (6) at the inside where the change young SHIKU inserts in (7) is a boat with wheels or 1 night 1st power, more than one, even when having formed, it's treated as a boat with wheels or 1 case for 1 night 1st power.
(Note 6) the rate from (1) to (7) isn't applied and it's chosen as (8) about the change inserted in (8).
When we suffered damage by customer's intention or error, we receive compensation of damage from a customer.
A customer has to try to utilize the information to which we're offered and understand about the contents of customer's right and an obligation and so on bond.
When recognizing that it's different from the mentioning contents in the travel service indicated on a contract document after travel starting, a customer has to offer us, our representative of arrangements or a travel service provider the effect promptly in a travel place.
When being sick and injured, it takes medical costs of a large amount and the transfer costs, etc.. Accident in case of, an indemnity charge to a wrongdoer and collection of the indemnity are sometimes very difficult. For these medical costs and the transfer cost to collateralize death and a physical impediment, etc. again, I'll recommend to join customer traveler's accident insurance in the frame for which you are enough. Please apply for details and contact the man to contact's staff.
When an accident has formed during travel, please notify the Contact Information of which I'll inform by "itinerary table" etc. immediately (As soon as the circumstances disappear in a case with the circumstances I can't notify, please notify.)
These base date of the travel condition and base date of the travel price will be the day specified in a travel brochure concerned or website, etc..
Our commissioned travel agents or trustees travel agencies agencies that have been described in the consignment column of travel brochure back (hereinafter referred to as "dealers") and the Company, personal information that has been described in the application form that has been submitted at the time of application travel for the purpose of use, in addition to I am allowed to use for communication between the customer, the customer is transportation, accommodation facilities, such as in travel, which had you sign up (for the major ones are listed in each course, etc.), the provision of within the required procedures range for arrangements and receipt of these services of travel services to, or our contractual responsibility, it will be available in the procedure on the necessary range of insurance to guarantee the cost or the like at the time of accident you.
Additionally goods of our company and the enterprise by which (1) cooperates with us, a store and these at a store, service and information on a promotion. (2) favor of advice after travel participation and an offer of your impressions. (3) favor of a questionnaire. (4) offer of privilege service. (5) making of statistics. I'll use NI and customer's personal information.
The personal information we acquire is made customer's name, the age, the gender, Tel No., Address and customer's personal information in the minimum area which it's needed when we travel by an e-mail address and a the others tour. We'll acquire personal information of other than above for the goal which meets this in the possible area (Or an answer of the effect you can't meet is done.) in a case when accompaniment of an assistance person and arrangements of a wheelchair require special consideration again, but when we do arrangements, this is made in the necessary area.
When you can't get customer's consent about our acquiring personal information of this item (2), we can't meet the conclusion of contract. The thing which can't get consent again can't sometimes do the arrangements a customer will wish.
We offer it by sending information in the necessary area for electronic method beforehand to turn the name of the customer, the age, the gender, the telephone number and the others arrangements into a book item (1) to transportation and a stay engine, etc. more. Only the time an accident generated is offered by sending information in the area necessary to insurance Procedures by a document to an insurance company.
We offer the customer's personal data we possess for the convenience by which customers at a destination are hand baggage transportation etc. and shopping, etc. to a carrier and a duty-free shop (DFS guarantee rear and Okinawa). It's offered by sending personal data which affects the names of the customer, boarding days and airmail names, etc. in this case for electronic method beforehand. Further, when hoping for a stop of an offer of personal data to these enterprisers, when applying, please offer.
We'll cooperate in something in the minimum area needed in case of the contact to a customer by which our company is possessed over customer's personal data, name, Address, Tel No. or e-mail address, etc. between our group enterprise and use it. Our group enterprise will use this for the guidance by which the respective enterprises are a business guide and the entertainment contents, etc. and shipping off of the goods you bought. Further, please refer to our website (https://www.jumbotours.co.jp) for the name of our group enterprise which cooperates, and uses customer's personal data. A person with responsibility will be us about management of personal data.
We'll eliminate elucidation of customer's possessed personal data, correction of the contents and additional young SHIKU or guide the person hoping for a stop of an offer to a third person to the stop of use and erasure young SHIKU about needed Procedures, so please offer the following Inquiries desk. In the case, I'll take necessary measures promptly with a decree and our byelaw. When you can't meet all you're wishing or the part, I'll explain the reason.
When the problem by which our personal information is outflow occurred, I'll inform a customer immediately, and stops the system that a problem occurred at 1:00 until safe securement is kept. I'll publish fact relevance for website promptly.
Corporation jumbo General Affairs Department of tours
When it couldn't be settled between the person concerned about a complaint about personal information with us, a customer can do the proposal to ask from the following society helping about the solution.
Incorporated association Japanese tourist industry society "JATA" consumer consultation office
Change and traveling days can't change the airmail by customer's convenience.
When missing an airplane in spite of the reason a traffic jam of transportation should attribute to our obligation, purchase of an airline ticket is needed separately, and it's an airline ticket claim tag, you can't also pay back.
When travel service couldn't be received any more in spite of the reason bad weather should attribute to customer's obligation, the price from which the cost which should be paid for a cancellation charge and a breaking charge to travel service concerned were deducted is paid back to a customer by a regulation of the 16th item (2). But, the hotel charges of the substitution service and the transportation cost, etc. will be customer's burden.
When the travel condition (for example, the kind of rooms in accommodations and service of the condition and a meal and other things, etc.) seems after travel starting, different from the travel condition of the course that you participate, please offer a local staff (The travel by which we or a representative of arrangements am other accommodations, service provider's staff are included, too.) immediately by a regulation of the 25th item (3) (Correspondence is sometimes the occasion which can't be done and difficulty after a travel end.)
I'll guide you to a gift shop because a customer treats with favor but when you shop, you buy it at your responsibility, sir.
Please charge the person hoping for our provision. Further, you can also see our tourist industry provision from here.
(Number 1st-or 1374 of Tourism Agency chief registration tourist industry)
2-Chome, Kumoji, Naha-shi, Okinawa of zip 900-0015 15th number 10, Kumoji BK Building (company) Japanese tourist industry society regular member