Domestic offer type plan trip condition book
Please read before an application by all means. The use purpose of the personal information of the customer, please identify Clause 29 (1). As for these contents, it is to of a terms and conditions explanation document by 4 of Travel Agent Act Article 12 and the contract document to issue by 5 of law Article 12 when a trip contract is concluded.
1.I sign on an offer type plan trip
Jumbo tours (it is said as follows with “us”) plan a trip and carry out this trip, and the customer participating in this trip will conclude us and a trip to offer type plan contract (it is said with “a contract” as follows).
Contents, the condition of the contract depends on the lower than decision document “itinerary” that calls itself “itinerary” to hand before departure other than a trip brochure, homepage and this trip condition book (it is said with “a contract document” as follows) and) that it is said and the part (it is said with “our article” as follows) of the trip to we travel agency article offer type plan contract. I arrange us so that a customer can receive the transport that transport, the accommodation engine provides according to our travel schedule to establish, the offer of the service (it is said with “trip service” as follows) about accommodation or other trips and undertake that I manage the itinerary.
2.Application, reservation of the trip
You attach an application fee to establish after filling out a predetermined matter next to a predetermined trip application (it is said with “an application” as follows), and please apply (in addition, you depend on the place to establish when there is mention of the application fee of the amount of money unlike this in a trip brochure, the homepage). The application fee of tour costs or cancellation charges or the cancelation cost handle it as a part or all each.
|Tour costs (per person)||Application fee|
|Less than 30,000 yen||6,000 yen|
|It is less than 60,000 yen more than 30,000 yen||12,000 yen|
|It is less than 90,000 yen more than 60,000 yen||18,000 yen|
|More than 90,000 yen||20% of tour costs|
The office (it is said with “us” as follows) of our trust travel agent listed in the trust sale column on the back of us and the trip brochure or trust travel agent agent accepts a telephone, mail, a facsimile, the Internet, the reservation of the contract by E-mail or other means of communication (a part of these handling may not be made by a trust travel agent). In this case the contract is not established at the time of the reservation, and the customer, please submit an application and an application fee within three days from the next day on the day when we consented to a reservation (the receptionist says that it is inner for business hours of us, and, as for the facsimile, the E-mail which arrived after business hours, it is in a reception desk on next business day). When there is not the payment of the application fee, a reservation treats us as the thing which there was not within this period. The trip condition with the customer that the conclusion of the contract is hoped for depends on Clause 3 (2), Clause 13 (1) and Clause 18 (2) other than next by a communication contract.
To the slip which is predetermined than the card member (it is said with “a member” as follows) of the credit card company (it is said as follows with “a partner company”) where we cooperate as for us receive “a telephone, a facsimile, the Internet, the application of the trip by E-mail or other means of communication” subject to “receiving payment such as tour costs or cancellation charges without the signature of the member”, and may make a contract (“a communication contract” means the above). In addition, there may be limitation in the kind of the card which can do a case and the handling that the handling concerned is not possible by a trust travel agent (I have the signature of the member on a predetermined slip, and the contract to be expected to pay by a credit card does not correspond to a communication contract and is made a normal contract).
In addition, on the application for communication contract, as for the customer of the member, “a member number”, please offer “card expiration date” to us and others “a card name” “the name of the offer type plan trip” that I am going to apply for on “the trip starting dates”.
I do it with the day when customer and we should carry out the payment such as the tour costs based on the contract or a refund debt, and, in the case of the former, in the case of the latter, it is “the use of card sunlight” by the communication contract on the day that there was of the proposal of the contract cancellation on a contract establishment day.
Due to credit by the credit card of the proposal of the customer when cannot pay, we cancel a communication contract. But it is not this limit when I have the payment of tour costs by the cash by the date when we appoint it separately. In addition, payment cries by this date and stops at Clause 14 (1).
When it is full, and a customer follows it, and the conclusion of the contract is hoped for at the time of an application by no vacancies or other reasons when there is not consent of the conclusion of the contract promptly, us and others get the consent of the customer and register (it is said as follows with “a time limit”) in a time limit to have waited for consent of the contract conclusion for the customer of us and others as a customer of the waiting (I wait for a reservation) after confirmation with a customer and may make an effort for completion of the arrangement. In this case we do the notice (it is said with “a notice of consent” as follows) of consenting to the contract conclusion when I receive the deposit of amounts of money more than an application fee and the same amount, and it is in a situation that I can consent to the contract conclusion (a reservation is enabled) and allot deposit to an application fee when they notified you of consent. In addition, I refund deposit in full when “there is a proposal of the withdrawal of the registration as the customer of the waiting than a customer before a notice of consent of us” or when “it is not possible for the consent notice by us by a time limit”. The registration of the customer of the waiting of this clause (4) does not guarantee completion of the arrangement.
3.Completion of contract time
We consent to the conclusion of the contract, and the contract with the customer is established when I accepted an application fee. Specifically, I stop by next.
When, in the case of the door-to-door sales by the member of foreign affairs of store and us, we consented to the conclusion of the contract, and we accepted an application fee of Clause 2 (1). When I reckoned it from the next day on the day when we notified you of the effect of the consent of the reservation, and, in the case of the reservation of the contract with telephones, us and others accepted an application fee of Clause 2 (1) from a customer by a day equal to the third day. When I consented, and, in the case of a customer of the waiting of Clause 2 (4), we notified a customer, and we allotted deposit to an application fee (in addition, before a notice of consent of us, they limit it from a customer when there is not a proposal of the withdrawal of the registration as the customer of the waiting).
When I issued the notice of our consenting to the conclusion of the communication contract, the communication contract is established. But it is established when I notify you of the notice of consenting to the application for contract concerned by the method by the notice of electronic consent such as the Internet, an E-mail, a facsimile, the answering machine when the notice concerned arrived at the customer (when I said time when it was in a situation that a customer could know the contents, and a customer did not do intellect to understand contents).
In the case of a trip only for one of the minority, the written consent of the protector (legal representative) is necessary.
In the case of a trip only for one before the junior high school entrance to school, we may decline an application.
Minimum passenger count assumes it one person (when but there is the indication of not being able to participate in one person in the course two people) unless I state it clearly in particular.
When sex, age, the qualification of the participant, skill or other conditions are not equal to our condition to appoint about the trip that determined a special condition in participation, I may decline an application. The needing special consideration such as a person having an obstacle, a person injuring health, pregnant, the assistance dog user, the company of the person of assistance, the arrangement of the wheelchair, please offer so to a body. We accept this as far as it is possible. In this case we may be subject to changing contents about the company of a person of assistance or the companion, the presentation of the medical certificate of the doctor, a part of the course for the security of the trip and smooth conduct. In addition, I may decline an application. In addition, the expense required for the special measures that we took measures for a customer based on the proposal from a customer of the customer burden you.
As a general rule, the other action at the convenience of the customer is not possible. When you leave the trip of the trip by convenience of the customer, you contact a tour conductor or a person in charge about having so and return or not.
When we judge that a customer gives a nuisance to other customers or I might disturb smooth conduct of the package tour, I may decline an application. I do not do in particular the handling of sharing a room with other customers unless I state it clearly. When there is on-the-job convenience of other us, I may decline an application.
5.Application by the manager for contract
When there is the application for trip from the representative (it is said with “a manager for contract” as follows) of the customer that we constitute a group, a group, a head of contract considers all power of attorney about the conclusion of the contract and the cancellation to have and performs the business about the contract concerned between a head of contract.
The manager for contract must submit the list of the constitutionalist to us by the day that we set. About the debt that it is predicted what in fact a manager for contract carries us on the back for a constitutionalist or it will be due to in the future or the duty, I do not take any responsibility.
When we put it after the trip start when a manager for contract does not join a group, the group, they consider the constitutionalist whom a head of contract elected it beforehand to be a head of contract.
6.Grant of “itinerary” (decision document)
When we cannot list the decision trip contents about main use transport, accommodation organizations in travel schedule in a contract document, they issue “the itinerary” that listed the decision situation to a customer by the day before on the trip starting date at the latest. In addition, I explain the arrangement situation if you can inquire it even if before a grant date.
When we get the consent of the customer beforehand and change it to the grant of “the itinerary” of contract document (including the case that this document is issued to as a terms and conditions explanation document before the contract conclusion) of this clause (1) or this clause (1) and provided a matter (it is said with “the items mentioned” as follows) which you should list in these documents using IT technologies such as the indication to the homepage top, I consider it to have issued these documents, and the items mentioned confirm what was recorded in a file comprised to the communications equipment such as the PCs which the customer uses. In addition, when a file is not comprised to the communications equipment which the customer uses, I record the items mentioned to our communications equipment and confirm that a customer read the items mentioned. In addition, by on-the-job convenience of us, I may not do the handling of this clause.
Please use “the itinerary” of this clause (1) as a document necessary for a customer to receive trip service with coupons of Clause 20 (1).
7.Deadline for tour costs and payment
“Tour costs” (in) that it is said with “a pricing column” offer advertisement, trip brochure, pricing column (of the homepage as follows “amount of money that displayed as tour costs”) of the explanatory note in particular is based on the trip starting date as far as there is not it; and age;, in the one 12 years or older, as for the younger than 12 years, it is child tour costs 3 years old or older adult travel expenses.
When tour costs do not have the division indication of an adult, the child,; apply the tour costs concerned toward all three years or older.
The tour costs display it every each course. Please confirm it with the departure date and number of people. With “additional price” (in a pricing column “amount of money that I displayed as the additional price”), I say the tour costs that the accommodation price by a choice, the choice of the class of the plane, a choice of the accommodations designation, the extension of stay for airmail adds to basic tour costs. “The discount price” means the thing which displayed the discount price as “0 0 0 discount” in a pricing column. “Tour costs targeted for payment” mean an amount of money that deducted the discount price from a net total of tour costs and the additional price. It is a standard in case of the calculation of the sum of “breach of promise charges” of Clause 14 (1) and “the change compensation money” of Clause 24 “cancellation charges” of Clause 15 “an application fee” of Clause 2 (1) this total amount of money.
The tour costs (the remainder that deducted an application fee) reckon it from the day before on the trip starting date and they sail it up and are expected to pay it in full up to 14 days before. But you are expected to pay it at the time of an application in full when I reckon it from the day before on the trip starting date and I sail it up and am applied after 13 days ago.
8.It is included in tour costs
A thing to raise next which I stated clearly is included in a trip brochure, the travel schedule of the homepage.
- Fare, rate (the explanatory note as far as there is not it as for the plane and the railroad a coach) of the transport organization
- Accommodation, the rate of the meal and tax, service rate
- An entrance rate accompanied with the sightseeing that exhibited the thing included in tour costs and guide rate
- Tour conductor expenses of the course that a tour conductor is accompanied by
- The expense that I stated clearly as other “things included in tour costs”
Even if the price for this clause (1) is not used partly by convenience of the customer, I do not refund it.
9.It is not included in tour costs
The others of Clause 8 are not included in tour costs. I exemplify part.
The transportation expenses that are not included in excess baggage rate (about the prescribed weight, capacity, a thing more than the number) travel schedule, the miscellaneous expenses such as dining charges and the miscellaneous expenses of the personal properties such as cleaning charges, a telephone rate and tax, service charge with it
Price injury of the optional plan optional tour that only an applicant participates in entrance rates accompanied with the sightseeing that exhibited that “customer burdens” are not included in tour costs, medical expenses about the illness
10.Change of contract contents
When the reason that offer (delay, change of the destination Airport) or other we of the carrying service not to depend on a natural calamity in heaven and earth, the cancellation of the trip service offers such as transport, the accommodation engine, the order of the public office, an original service plan cannot participate in occurs even if we are after the conclusion of the contract, I explain the causation with the reason why the immediately beforehand reason concerned cannot participate in to a customer and the reason concerned when it is unavoidable to plan the security of the trip and smooth conduct and, in travel schedule, may change the contents of the contents or other contracts of the trip service. But, in an urgent case, I explain it after the change when it is unavoidable.
11.Change of the sum of tour costs
When we largely go over the degree that is usually assumed by changes of the economic situation that a fare, the rate of the transport organization to use is remarkable and increase it or I am reduced, I may change tour costs within the increase and decrease.
When I increase tour costs by this clause (1), we reckon it from the day before on the trip starting date and we sail it up and notify a customer up to 16 days before.
When I reduce tour costs by this clause (1), only the amount of decrease in fare, rate reduces tour costs. When increase or a reduction occurs to an expense (I include the cancellation charges for the trip service that did not receive an offer by the change concerned, the breach of promise charges and others expense that you must already pay from payment or this) required for the conduct of the trip by the change of trip contents based on Clause 10, in us, only the balance may change tour costs. But the case by the seats such as transport, the accommodation engine, the lack of the facilities of room and others having occurred is excluded though transport, accommodation organizations provide the trip service concerned when I put it in the case of increase.
When the number of people concerned was changed when I list that tour costs vary according to the number of people such as transport, accommodation organizations in a contract document without depending on the reason that you should let leave for our responsibility after the contract establishment, I change tour costs.
12.Change of the customer
The customer gets our consent beforehand and can transfer the position in the contract to a third party. In this case please pay the fee of the predetermined amount of money. In addition, the transfer of the position in the contract produces effect when there was our consent. In addition, a reservation and a full name change may not be possible by the vacant seat situation of the plane, a fare rule to apply, other unavoidable reasons, and we may decline the change of the customer by these reasons.
13.Cancellation (before trip start) of the contract by the customer
The customer pays cancellation charges to set in Clause 15 anytime to us and can cancel a contract. But I do the acceptance of the proposal of the contract cancellation for business hours of us which were applied for if inner (a facsimile, the E-mail which arrived after business hours become a receptionist on the next business day). When I cancel a communication contract, we receive payment of cancellation charges without the signature of the member to a predetermined slip by the card of the partner company.
When I raise it next, the customer can cancel a contract regardless of a rule of this clause (1) without paying cancellation charges before trip start.
When contract contents were changed by us. But it is limited when thing and others which the change raises in the table A left column of Clause 24 are important.
When tour costs were increased based on a rule of Clause 11 (2). When the fear that the security of the trip and smooth conduct become impossible when a natural calamity in heaven and earth, war, a riot, the cancellation of the trip service offers such as transport, accommodation organizations, the order or other reasons of the public office occur or becomes impossible is extremely big.
When we did not issue “itinerary” for a customer by a date of Clause 6 (1). When the conduct of the trip according to the travel schedule that I listed in a contract document by the reason that should come to our responsibility became impossible.
14.Cancellation (before trip start) of the contract by us
When tour costs were not paid a customer by a date of Clause 7 (7), in us, a customer should cancel a contract in the next day. In this case please pay cancellation charges and breach of promise charges of the same amount. When we raise it next, we explain a reason to a customer, and we may remove a contract.
- When it was revealed that a customer did not meet our sex, age, qualification, skill or other trip participation conditions that I stated clearly beforehand.
- When a customer gets sick, and it is admitted that I am not able to bear the trip concerned by the absence or other reasons of the person of necessary assistance.
- When a customer found the burden more than rational ranges about contract contents.
- When it does not reach minimum passenger count that the number of customers listed in a contract document.
- In this case I notify a customer that I reckon it and sail it up and cancel a trip up to 14 days before from the day before on the trip starting date. When the trip conduct condition that we exhibited beforehand does not accomplish it like lack of the snowfall in the trip for the purpose of the ski or when the fear is extremely big.
- When the fear that the security of the trip that I followed in the travel schedule that I listed in a contract document and smooth conduct become impossible when a natural calamity in heaven and earth, war, a riot, the cancellation of the trip service offers such as transport, accommodation organizations, the reason that order or other we of the public office cannot participate in occur or becomes impossible is extremely big.
When we canceled a contract by this clause (2), we refund the total amount of tour costs (or an application fee) that we have already received to a customer.
When I cancel a contract by convenience of the customer after the contract establishment, I will have cancellation charges in the following rate for one customer for tour costs. In addition, when a contract is plurally canceled some customers by the participation of the number, from a customer of the participation such as transport, the accommodation engine will have the balance price for the change of the number of people each (per one, one).
Cancellation charges to affect domestic travel (except “a trip set”)
|Cancellation day (date of the contract cancellation)||Cancellation charges|
|From the day before on the trip starting date
You reckon it, and sail it up
|a) Until 21 days ago||Free of charge|
|b) Until from 20 to 8 ago||20% of tour costs|
|c) Until from 7 to 2 ago||30% of tour costs|
|d) The trip starting date day before||40% of tour costs|
|e) The trip starting date day (except f)||50% of tour costs|
|f) After the trip start or disconnection nonparticipation||100% of tour costs|
In the case of a cancellation charges “accommodation plan” to affect “a trip set” and “rent-a-car plan”
|Cancellation day (date of the contract cancellation)||Cancellation charges|
|From the day before on the trip starting date
You reckon it, and sail it up
|a) Until four days ago||Free of charge|
|b) 3rd … day before||20% of tour costs|
|c) The use starting date day (except d)||50% of tour costs|
|d) After the use start or disconnection nonparticipation||100% of tour costs|
In the case of “golf plan” and “trip set V.A.S.P. run”
|Cancellation day (date of the contract cancellation)||Cancellation charges|
|From the day before on the trip starting date
You reckon it, and sail it up
|a) Until four days ago||Free of charge|
|b) Before from 3 to 2||30% of tour costs|
|c) The use starting date day before||40% of tour costs|
|d) The use starting date day (except e)||50% of tour costs|
|e) After the use start or disconnection nonparticipation||100% of tour costs|
16.Cancellation (after the trip start) of the contract by the customer
When a part of the trip service is not received by convenience of the customer or it is done a detached room corps on the way, I consider it to be the waiver of the customer and do not refund all.
I can receive it, and the customer can cancel the contract of the lost part without paying cancellation charges regardless of a rule of Clause 13 (1) when I was not able to receive the trip service that I listed in a contract document without depending on the reason that should come to the responsibility of the customer or when we told so in after trip start. In this case, we refund cancellation charges, breach of promise charges other amounts of money that already deducted payment or an expense (limited when it is not the thing by the reason that should come to our responsibility) that you must pay from now on to a customer for the trip service that we were not able to receive concerned.
17.Cancellation (after the trip start) of the contract by us
When we raise it next, we explain a reason to a customer, and we may cancel a part of the contract even if after trip start.
When a customer gets sick and, by the absence or other reasons of the person of necessary assistance, is not able to bear the continuation of the trip. When I disturb the rules of the group action by the assault for a tour conductor for a customer to also carry out a trip smoothly safely, the infringement to our instructions by local attendant or other people, these people or other tourists going together or a threat and disturb the security of the trip concerned and smooth conduct. When natural calamity in heaven and earth, war, riot, cancellation of the trip service offers such as transport, accommodation organizations, – reason that could not participate of order or other us of the public office occurred, and the continuation of the trip became impossible.
When we removed the contract based on a rule of this clause (1), the contract relations between customer and us become extinct only by going in the future. In this case, as for our debt about the trip service that a customer already received an offer, effective repayment should be accomplished.
In the case of this clause (2), we put it, and we refund cancellation charges, breach of promise charges other amounts of money that already deducted payment or the expense that you must pay from now on to a customer for the trip service that a customer does not yet receive the offer in tour costs.
When we canceled a contract by a rule of this clause (1)(1)(3), we do the necessary arrangement to come back to the departure place at request of the customer. In this case all expenses to need of the customer burden you.
18.Refund of tour costs
When an amount of money that should refund it for a customer by the cancellation of the reduction of the tour costs by rules from Clause 11 (3) to (5) or the contract by rules from Clause 13 to Clause 17 occurred, we refund the amount of money concerned for a customer within 30 days from the next day on the trip end day that they listed in a contract document when they refund it and look good by the cancellation after the reduction or trip start within seven days from the next day of the cancellation when they look good with refund by the cancellation before the trip start. But the trip that it is necessary to have us submit the coupons concerned on refund after the delivery of coupons of Clause 20 (1) may not refund tour costs when there is not those presentation.
When an amount of money that should refund this clause (1) occurred to the customer who concluded a communication contract, we refund it according to the card member terms of the partner company. In this case, we shall notify you of the sum that should refund it for a customer within 30 days from the next day on the trip end day that I listed in a contract document when I refund it and look good by the cancellation after the reduction or trip start within seven days from the next day of the cancellation when I refund it and look good by the cancellation before the trip start and do the day when I notified you concerned to a customer with a use of card day.
We make an effort in securing the conduct of the security of the customer and the smooth trip, and we conduct affairs to raise for a customer next. But, in the case of the course that a tour conductor of Clause 20 (1) is not accompanied by, it is not this limit.
When it is admitted that a customer may not receive the trip service during the trip, take measures necessary to receive the offer of the trip service that followed the contract surely. When you cannot but change contract contents though you took measures of this clause (1) this clause (1), arrange the substitute service. At this chance, also, what I act as so that it is that the travel schedule after the change matches a purpose of the original travel schedule make an effort when I change travel schedule when I change the contents of the trip service to minimize the change of the contract contents including what I act as so that the trip service after the change becomes similar to original trip service.
Except tour conductor company and a listed course, the tour conductor does not go together and does not conduct affairs to publish in Clause 19. As I hand coupons necessary for “itinerary” and a customer to catch the trip service to a customer, I have you perform the procedure to receive trip service in you. In addition, I state our contact information in the field clearly on “itinerary” or a contract document. In addition, I have you perform arrangement and the procedure of the substitute service of the part concerned in you when I cannot receive the trip service without bad weather depending on the reason that should come to the responsibility of the customer.
In tour conductor company and the listed course, a tour conductor joins all trips, and I accompany the duties or other trips to publish in Clause 19 concerned, and we conduct affairs to admit with need. As a general rule, in the time of the duties of the tour conductor, I do it with from 8:00 to 20:00.
As a general rule, in local tour conductor company and the listed course, a tour conductor goes together only for a trip destination (the section which I stated clearly to from arrival at the field to local departure) listed in the course. The duties of the local tour conductor follow the duties of the tour conductor of this clause (2).
In the course where it was listed in that a local attendant guides you, the tour conductor does not go together, but conducts affairs necessary to do a trip smoothly.
About the section which a local attendant of section which a local tour conductor of this clause (3) is not accompanied by and this clause (4) does not carry out, it depends on this clause (1).
When I act in a group, as for the customer, a tour conductor to also carry out a trip smoothly safely or a local attendant must obey our instructions.
We compensate it for the damage only when there is a notice for us within two years from the next day of the damage occurrence when a person (it is said with “an arrangement caretaker” as follows) that we or we let you act for arrangement damaged a customer by intention or a fault in the observance of a contract of the contract. But the damage of the baggage compensates it for 150,000 yen as a limit (a case to include intention or gross negligence in us is excluded) for one customer only when there is a notice for us within 14 days from the next day of the damage occurrence.
When a customer suffered damage by the reason that a natural calamity in heaven and earth, war, a riot, transport, the cancellation of the trip service offers such as accommodation organizations, order or other we of the public office or the arrangement caretaker cannot participate in, I do not take responsibility to compensate us for the damage except a case of this clause (1).
According to our article “special compensation official regulations,” a customer pays damage compensation money (a limit corrects 150,000 yen as for the compensation limit about one or the pair 100,000 yen) to suffer from 10,000 yen – 50,000 yen, an accouterment as 20,000 yen – 200,000 yen, a going to hospital ex gratia payment as 15 million yen, a hospitalization ex gratia payment as death compensation money for one tourist about the constant damage put on by the hospitalization days to life, a body by a sudden and accidental foreign accident during offer type plan trip participation whether our responsibility based on the rule of Clause 22 (1) produces us. But I do not compensate it for cash, a credit card, valuables, exposed film, CD-ROM, optical disk about the item to establish in manuscript (recording medium itself is targeted for compensation) written to the recording medium, other official regulations Article 18 Clause 2.
When we take responsibility based on the rule of Clause 22 (1) about the damage of this clause (1), in the limit of the sum of the damage compensation money that you should pay based on the responsibility, I consider the compensation money of this clause (1) which we should pay to be the indemnity concerned.
The damage that a customer was put on during offer type plan trip participation makes out intention, the driving while intoxicated of the customer, intentional laws and ordinances violation, the receipt of the service offer to violate laws and ordinances, the mountains up (thing using the mountain-climbing equipment such as ice axes), and skydiving, hang glider boarding do not pay compensation money of this clause (1) and an ex gratia payment in any of official regulations Article 3, Article 4 and Article 5. But it is not this limit when the exercise concerned is included in the schedule of the offer type plan trip.
I handle it as a part of the contract that is main about the trip to offer type plan that I receive extra tour costs targeting at customers during our offer type plan trip participation, and we carry out (optional tour) (I state it clearly with “a trip plan, conduct jumbo tours” for the optional tour concerned in this case, contract document).
I do not do it during trip to offer type plan participation only when I exhibit that compensation money is not paid about the damage that a customer put on on that date about the day when it was exhibited that the offer of the trip service by our arrangement is not performed at all in a contract document.
24.Travel schedule insurance
When the important change (a change of next (1)(2) except the thing by the seats such as transport, the accommodation engine, the lack of the facilities of room and others having occurred is excluded though the offer of the service is carried out) of contract contents to raise in the table A left column occurs, we pay the change compensation money of the sum that multiplied a rate to list in table right column by tour costs within 30 days from the next day on a trip end day (we may assume it the offer of an article with more than of equal value or the service with the approval of a customer). But the change of the date and time when I received an offer and the order of trip services is excluded.
The change as the measures that are necessary for a natural calamity in heaven and earth, war, a riot, the order of the public office, the cancellation of the trip service offers such as transport, accommodation organizations, an offer of the carrying service not to depend on an original service plan, the life of the trip participant or physical ensuring safety.
A change to affect the part that a contract was canceled by rules from Clause 13 to Clause 17.
I do the sum of the change compensation money that we pay based on one contract with a limit with the sum that multiplied 15% by tour costs. In addition, we do not pay change compensation money when a sum of the change compensation money that you should pay to one customer is less than 1,000 yen.
When the compensation for damages responsibility based on the rule of Clause 22 becomes clear about the change concerned after we paid change compensation money based on a rule of this clause, we pay the indemnity of the sum that deducted a sum of the change compensation money that I already paid.
|The change that payment of the change compensation money is necessary for||Rate (%) per one|
|It is before trip start||After the trip start|
|1||Change on the trip starting date when I listed it in a contract document or the trip end day||1.5||3.0|
|2||A sightseeing spot to enter which I listed in a contract document or tourist facility (I include a restaurant)
Change of the destination of other trips
|3||The class of the transport organization that I listed in a contract document or change (when I was less than it of the class after the change and the class that the net total of the rate of facilities listed in a contract document and facilities, I limit it) to the thing of the lower rate of facilities||1.0||2.0|
|4||Change of the kind of the transport organization that I listed in a contract document or the company name||1.0||2.0|
|5||Change to the different flight of an airport (starting airport) as the trip start ground which I listed in a contract document (in Japan) or the airport (return airport) as the trip end ground||1.0||2.0|
|6||Change of the kind of the accommodation organization that I listed in a contract document or the name||1.0||2.0|
|7||Kind, facilities of the guest room of the accommodation organization that I listed in a contract document, change of the condition of scenery or other guest rooms||1.0||2.0|
|8||Change of the matter which there was a mention in the tour title of the contract document among changes to advocate to each front issue||2.5||5.0|
(note 1) I say the case that notified a customer of the change concerned by the day before on the trip starting date “to be before trip start” and say the case that notified a customer of the change concerned after “the trip start” at trip start after the day.
(note 2) I apply this table after having read “itinerary” for “a contract document” and the one which it is in when “itinerary” (decision document) is issued. In this case, I handle it for one in each change when a change occurred between between the mention contents of the contract document and mention contents of “the itinerary” or mention contents of “the itinerary” and the contents of the trip service that was actually offered.
(note 3) (3)Or I handle it for one per night when a transport medium concerned with a change to publish in (4) is accompanied by the use of accommodations.
(note 4) (4)When it is accompanied by the change to the higher thing of a class or facilities, about the change of the company name of the transport organization to publish in this, I do not apply it.
(note 5) (4)Or or I handle 1 ride ship for one per night even if a change to publish in (6) or (7) produces a plural number in 1 ride ship or nights.
(note 6) (8)About the change to advocate in this, I stop at (8) without applying rates from (1) to (7).
25.Responsibility of the customer
When we suffered damage by the intention of the customer or a fault, we accept compensation of the damage from a customer.
The customer utilizes information provided by us and must act to understand the contents of the right, duty and others contract of the customer.
When I recognized it with mention contents about trip service listed in a contract document after the trip start that different, the customer must offer so to us and others, our arrangement caretaker or a trip service provider immediately in a trip place.
26.Participation to domestic travel accident insurance
When I get sick and have an injury, it may cost a large amount of treatment costs, transportation costs. In addition, in the case of an accident, the indemnification request to an assailant and the collection of the indemnification may be very difficult. These treatment costs, transportation costs recommend that they take out the domestic travel accident insurance of enough sums in you again to secure the death, physical impediment. For details, please refer to the person in charge of the application window.
27.About the proposals such as accidents
When accidents occur during a trip, please notify contact information to tell you about promptly in “itinerary” (please notify me when there are the circumstances that I cannot notify you of as soon as the circumstances disappear).
28.Standard date of a trip condition, tour costs
In the basic date of this trip condition and the basic date of tour costs, it is the sunlight that I stated clearly in the trip brochure concerned or the homepage.
29.The handling (important) of the personal information
About a use purpose of the personal information listed in an application submitted in the case of a trip application, I use it for the communication between the customer, and a customer uses our trust travel agent listed in the trust sale column on the back of the trip brochure or trust travel agent agent (it is said as follows with “a store”) and us in a procedure of the insurance to secure the responsibility in the range that is necessary for a procedure for the receipt of the arrangement of the trip service that (listed in each course about the main thing) provides such as transport, an accommodation engine and these services or our contract, the expense at the time of the accident in the trip that had you propose it as far as it is necessary.
In addition, at us and the store, it is a product and the service of the company cooperating with (1) us, store and these, the guide of the campaign. (2)The request of the offer of an opinion after the trip participation and the impression. (3)The request of the questionnaire. (4)The offer of the privilege service. (5)The making of the statistics document. In this, I may use the personal information of the customer.
I do the personal information that we acquire with the personal information of the customer within the minimum to be necessary when we carry out a trip by a full name, age, sex, a phone number, an address, the e-mail address of the customer, other courses. In addition, when the company of the person of assistance, the arrangement of the wheelchair need special consideration, I may acquire the personal information except the above for a purpose to accept this (or makes a reply of not being accepted) as far as we are possible, but do this with the necessary range when we do arrangement.
When it is not obtained the customer’s consent about our acquiring personal information of this clause (2), in us, it may not be accepted the conclusion of the contract. In addition, I may not perform the arrangement that is hoped for of the customer by not being obtained consent.
We provide it by sending a full name, age, sex, the phone number of the customer, the information in the range necessary to make other arrangements to transport, accommodation organizations by beforehand electronic methods by this clause (1). In addition, I provide it only when an accident occurs by any chance by sending the information in the range necessary for an insurance procedure to an insurance company by letter.
We may offer the personal data of our customer to hold to a mover and the duty-free shop (DFS wage rear, Okinawa) for convenience such as the baggage transport of the customer in the destination and the shopping. In this case I provide it by sending personal data affecting a full name, the departure date of the customer and aviation flight number by electronic methods beforehand. In addition, please report at the time of an application when the stop of the offer of the personal data to these companies is hoped for.
I share us about the thing in the range of the minimum to deal with the notification to the customers such as a full name, an address, a phone number or the e-mail address among the personal data of the customer whom we hold, and to be necessary between we group companies and may use it. Our group companies may use this for the business guidance of each company, the guidance such as entertainment contents, the shipment of the product which you purchased. In addition, please refer to our homepage (http://www.jumbotours.co.jp) for the name of our group companies to share the personal data of the customer, and to use. In addition, the person having responsibility becomes us about management of the personal data.
As the personal data which wishes to stop the offer to a stop, removal of disclosure, a correction, the addition of the contents or deletion or the use or a third party of the customer whom we hold guides you about a necessary procedure, please report to the following inquiry window. According to laws and ordinances and our internal regulations, I take necessary measures without delay on this occasion. In addition, I explain the reason when it is not accepted all or part you like.
When the problems such as our personal data leaks occur, I contact a customer promptly and suspend the system that a problem occurred until security of the security is kept by any chance. In addition, I announce facts immediately on homepages.
<the remarking place where one go to such as complaints about the personal information>
The jumbo tours general affairs department
A telephone: 050-5530-2818
When it cannot be settled between the people concerned about a complaint about the personal information with us, the customer can do a proposal to demand help from the following association about the solution.
Japan Association of Travel Agents “JATA” consumers counselor’s office
A telephone: 03-3592-1266
I cannot change a change, the travel schedule of the airmail at the convenience of the customer.
In the case of missing, the purchase of the airline ticket is necessary for a plane separately without the traffic jams of means of transportation depending on the reason that should come to our responsibility, and there is not the refund of the exchange order, too.
When I cannot receive the trip service without bad weather depending on the reason that should come to the responsibility of the customer, I refund an amount of money that deducted the expenses that you should pay such as cancellation charges, breach of promise charges for the trip service concerned by a rule of Clause 16 (2) to a customer. But the hotel charges, the transportation expenses of the substitute service of the customer burden you.
Please report to a promptly local person in charge (you include the people in charge of the trip service providers such as the accommodations other than us or an arrangement caretaker) by a rule of Clause 25 (3) by any chance when it is thought that a trip condition (e.g., a kind, the condition of the room in the accommodations, meal or other services) is different from the trip condition of the course of the participation after the trip start (it may be a case and the difficulty that cannot support after the trip).
You may lead you to the souvenir shop to provide facility for the customer, but, on shopping, purchase it by your responsibility.
Please request the one wanting our article. In addition, you can look at our travel agency article from this.
A trip plan, conduct: Jumbo tours
(Secretary of Japan Tourism Agency registration travel agency first -1374)
〒900-0015 2-15-10, Kumoji, Naha-shi, Okinawa Kumoji BK building Japan Association of Travel Agents regular member