FAQ

Reservation, payment

What is the deadline for bookings?

We accept reservations via our homepage until 18:00 of the preceding day.

Also, please understand reservation might stop earlier in case the maximum number of seats is reached.

What are the payment methods?

You can choose between credit card payment and bank transfer.

How can I reserve?

Please make a reservation from the following website.
http://www.jumbotours.co.jp/okinawa-hip-hop-bus/english/

Cancellation, change

Is there a cancellation charge in case of no operation due to typhoon or similar?

No, cancellation charges do not apply.

In case of no operation we will give you a full refund. You might also change your tour to a different date, provided that there are enough vacant seats. In this case charges do not apply either.

What are the cancellation charges?

For amendments and cancellations charges apply as below:

Cancellation counting from day before departure:
2-7 days before... 30% of tour fee
Day before departure... 40% of tour fee
Day of departure... 50% of tour fee
No Show or cancellation after departure... 100% of tour fee

Where should I contact for changes or cancellation?

Please contact us via e-mail or phone.
TEL +81-98-917-5575
e-mail hiphop@jumbotours.co.jp

Operation status, weather

Is there a cancellation charge in case of no operation due to typhoon or similar?

No, cancellation charges do not apply.

In case of no operation we will give you a full refund. You might also change your tour to a different date, provided that there are enough vacant seats. In this case charges do not apply either.

How can I check if the tour gets cancelled due to an upcoming typhoon?

Please contact us via e-mail: hiphop@jumbotours.co.jp

If the tour gets cancelled due to typhoon, we will make a notice on our homepage until the preceding day.Also we send our guests E-mails informing about the cancellation of the tour.

On the day of tour

Can I leave the tour at any other points during the tour?

Yes, you can leave the tour at other points as well, as long as it does not require a change of the route.

If you would like to leave the tour along the way please inform us upon booking or speak directly to the bus attendant.

Is there a toilet on the bus?

No, there is no toilet on the bus. Please use the facilities at each sightseeing spot.

Will I be able to store large luggage?

Yes, large luggage like suitcases, baby strollers etc can be stored in the trunk of the bus.

If you want to store luggage please inform the bus attendant on the day of the tour. Also please kindly note we cannot store any valuables, please keep valuable items with you at all times.

Will I have enough time to take my flight after the end of the tour?

Please make sure to have at least 2 hours of extra time after the scheduled end of the tour before booking.

Jumbo Tours does not bear responsibility for any missed flights.

How can i join to the bus?

Please be at the bus stop 10 minutes prior to departure. Bus will go past bording points if passengers neither get on nor off.

Does the bus have any distinguishing features?

A course : Please look for a large green bus with the numberplate 1981.
B & D course : Please look for a large blue bus with the numberplate 1101.
C course : Please look for a large red bus with the numberplate 1981.
*The bus sometimes changes with safety check.

Can I board the bus from any other points than the designated bus stops?

No, boarding the bus from other points is not possible.

After the tour can I leave the bus at another stop than where I boarded the bus in the morning?

Yes, you can leave the bus at any of the designated bus stops. The bus attendant will ask you where you want to leave the bus on the day of the tour.